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Eviction Moratoria and Rent Payment Assistance                   

PAGE LAST UPDATED: June 10, 2021

  1. Small Business Tenants and Landlords
  2. Residential Tenants and Landlords

Rent Reconciliation 

On June 2, 2021, the Silicon Valley Economic Development Alliance (SVEDA) hosted a webinar on how small business tenants and landlords can seek fair agreement to reconcile rent arrears and renegotiate leases. The following information is not intended as legal advice. Seek the advice of an attorney before acting upon or relying upon any provided information.

Rent Reconciliation Resources

County of Santa Clara Eviction Moratorium

Governor Newsom's Executive Order N-3-21 extends California's eviction moratorium for commercial tenants through June 30, 2021For small business tenants who qualify for protection under the County of Santa Clara's ordinance, which has also been extended, small business tenants have up to six months after the moratorium expires or terminates to repay at least 50% of the past-due rent, and up to 12 months after the moratorium expires or terminates to repay in full the past-due rent. Civil fines and penalties, monetary damages and injunctive relief may be imposed on landlords who seek to retaliate or deny small business tenants of their rights and protections under the ordinance. Frequently asked questions, forms, resources and more are available on the County Office of Supportive Housing’s Eviction Moratorium web page. 

Moratorium Resources

Forms, frequently asked questions and resources for tenants and landlords regarding the eviction moratorium are available from the County of Santa Clara and include:

Information for Small Business Tenants

Per the County’s moratorium, a small business tenant can provide the Notice to Landlord of Eviction Protection with documentation of substantial income loss and/or substantial out-of-pocket medical expenses caused by COVID-19 as soon as possible.

Examples of substantial loss of income due to COVID-19 include:

  • Temporary closure of or reduced operational hours
  • Substantial decrease in business income

Examples of documentation tenants can provide include:

  • Bank statements or financial documents showing your business' financial situation before and during the COVID-19 pandemic

Landlords must provide tenants with the Reason for Termination of Tenancy or Eviction explaining why they are being evicted, and what their rights are, as well as assistance programs if landlords try to evict tenants.

Information for Landlords

If you are a landlord of a small business tenant that qualifies under the County’s eviction moratorium ordinance and you initiate an eviction for non-payment of rent during the moratorium, you must:

Landlords still have a right to collect rent if the small business tenant qualifies for protection under the moratorium. However, the protected small business tenant has 6 months after the moratorium ends to repay at least 50% of the past-due rent and 12 months after the moratorium ends to repay in full the past-due rent. Late fees cannot be charged. 

Before initiating any repayment plan with a small business tenant protected under the moratorium, landlords must first inform the small business tenant of repayment protections.  The County ordinance prohibits negotiations between a landlord and small business tenant that result in the tenant’s waiver of its rights under the ordinance. Landlords may risk being subject to civil fines and penalties, monetary damages and injunctive relief if landlords do not comply with the moratorium.

This moratorium does not apply to otherwise lawful or at-fault evictions for reasons other than nonpayment of rent due to a substantial loss and/or out-of-pocket medical expense as a result of COVID-19.

Tenant/Landlord Disputes

Campbell Rental Increase Dispute Program

The City of Campbell encourages property owners to limit rent increases to fair and reasonable amounts, provide greater than minimum advance notice of increases, limit the number of rent increases in any one year to as few as possible, provide well maintained living units, discourage retaliatory evictions, and cooperate with their tenants toward resolving any disputes.  

Project Sentinel

Project Sentinel is a non-profit organization that assists individuals with housing problems such as discrimination, mortgage foreclosure & delinquency, rental issues including repairs, deposits, privacy, dispute resolution, home buyer education, post purchase education and reverse mortgages.

Campbell renters and rental property owners may contact Project Sentinel which manages the Campbell Rent Mediation Program. Project Sentinel provides information and counseling regarding rights and responsibilities under California tenant landlord law and the Campbell ordinance. 

Contact Information

Phone: (408) 243-8565 

Business Hours: Monday through Friday 9:00 AM to 12:00 PM and 1:00 PM to 4:00


Contact a Project Sentinel Case Manager

Renters or owners of complexes with four or more units are also eligible for conciliation and mediation through the Rent Mediation Program.  

Disputing a Rent Increase or Service Reduction

  • A tenant must first contact the owner/manager and make a reasonable, good faith effort to resolve the dispute.
  • If that effort does not resolve the dispute, the tenant may open a case by filing a petition with the Campbell Rent Mediation Program (petition forms are supplied upon request).
  • If the petition is for a rent increase, the petition must be filed within 15 days of the effective date of the increase.
  • If the petition is for a service reduction, a service reduction form must be filed with the petition forms.
  • Once the Program receives the petition, a copy of the petition is mailed to the property owner/manager, for review. Then, the administrator of the program will contact the property owner/manager to begin dispute resolution discussions.