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Essential businesses include:
Businesses that do not fall in one of these categories are non-essential.
Any essential business that is open must follow social distancing best practice.
Non-essential businesses must cease all activities at facilities located within the City except minimum basic operations. Operations that can continue include:
Employees must maintain a distance of at least 6 feet from each other at all times.
Most commercial construction projects are non-essential and must stop.
Businesses that supply and ship goods to essential businesses may stay open.
Real estate agents may only show homes to potential residents via video or livestream. When a virtual showing is not feasible, a single agent may show a home in person only to a maximum of 2 people. Those 2 people must reside in the same household. And the current occupant must not still reside in the home.
It is mandatory. This Order is a legal Order issued under the authority of California law. You are required to comply, and it is a misdemeanor crime not to follow the order (although the intent is not for anyone to get into trouble). It is critical for everyone to follow the Order to prevent the spread of COVID-19 and protect themselves, their loved ones, friends, neighbors and the whole community. All persons, businesses, and other entities are required to comply if they do not fall within the exemptions that are specified in the Order.
If you have concerns about a possible violation of the County Public Health Order, call our non-emergency phone number (408) 866-2101.
The Small Business Administration (SBA) provides Economic Injury Disaster Loans up to $2 million to help meet financial obligations and operating expenses that could have been met had a disaster not occurred.
Small businesses, small agricultural cooperatives and most private non-profit organizations in Santa Clara County can apply for loans if the SBA determines businesses are unable to obtain credit elsewhere.
For more information please visit our Business Resources page on our COVID-19 web page.
During this time, many of our local restaurants have remained open to serve our community. The Campbell Chamber of Commerce has begun compiling a list of Campbell restaurants open for take-out or delivery. This directory will continue to be updated. Note the date on the cover for the most recent version.
Yes. The following stores below have made adjustments for Senior in our community:
Safeway2341 S. Winchester Blvd.6:00 am - 9:00 am Tuesday & ThursdaySenior discount for 60+
Safeway950 W. Hamilton Ave6:00 am - 9:00 am Tuesday & Thursday
Whole Foods1690 S. Bascom Ave.Hamilton Plaza8:00 am - 9:00 am 7 days a weekShop online at www.wholefoods.com
Walgreens1660 S. Winchester Blvd. (Gateway Square)8:00 am - 9:00 am Monday through Friday
Walgreens1570 W. Campbell Ave. (Kirkwood Plaza)8:00 am - 9:00 am Monday through Friday
Trader Joe’sThe Pruneyard 8:00 am - 9:00 AM Monday through Friday with separate line for customers 65+Limiting number of people in store
Lucky2027 Camden Ave.6:00 am - 9:00 am Tuesday & ThursdayOrder online for delivery luckysupermarkets.com
Lunardi’s2666 S. Bascom Ave7:00 am - 8:00 am Tuesday & Thursday
There are no National Guard checkpoints in Campbell.The National Guard nor the Campbell Police are stopping people in Campbell solely on the factor they are out in public. The Campbell Police have issued zero citations based on the order.
Governor Newson announced on March 17th the activation of the California National Guard. The activation is to support any humanitarian mission that arises and to potentially assist in efforts such as food distribution and alternative medical treatment sites. The activation is not for law enforcement support or martial law.
Please keep in mind the overall goal of these actions are being taken to support the needs to help slow the spread of COVID-19. We will be sure to keep our community updated with correct and relevant information.
Governor Newsom’s Announcement on March 17, 2020
The Campbell Police Department have issued zero citations based on the order. While the County’s shelter in place order is considered a misdemeanor if violated, our officers are focusing on educating the public on the importance of this order and asking for compliance.
Citations will be used as a last resort. If we find a business or group of individuals are failing to comply after being warned, further action will be taken. As this situation is evolving and may change rapidly, the Campbell Police are ready to respond when needed to enforce additional restrictions the order may impose. If you have any concerns, please contact us directly so that we can avoid the spread of rumors that is causing unnecessary fear and confusion. You can contact us by emailing firstname.lastname@example.org.
If you are witnessing a non-essential businesses operating to the public in the City of Campbell please call our Police Department non-emergency line at (408) 866-2101.
If you are not sure if the business is non-essential or if the business is outside of Campbell, the County of Santa Clara District Attorney’s Office has established a phone number and email to report a non-essential business operating in violation of the Order. These violations can be directed to email@example.com or a voicemail can be left by calling (408) 792-2300.
The Santa Clara County Board of Supervisors passed an Urgency Ordinance on March 24, 2020, establishing a moratorium on residential and commercial evictions resulting from a substantial loss of income caused by COVID-19.
The moratorium applies to all cities countywide and is supported by the Governor’s order put in place on March 16, 2020. The County’s moratorium will last until May 31, 2020 and can be extended if the Governor revises his statewide order beyond May 31.
The County Counsel’s office will soon be issuing a set of frequently asked questions for both landlords and tenants about how the ordinance will be implemented and what the dispute resolution process will be. We will update our community of this information when it becomes available.
More information and the full text of the Ordinance can be found here: https://www.sccgov.org/sites/d5/Pages/SupervisorsApproveCountywideMoratoriumonCOVID-19-Evictions.aspx
The executive order put in place by Governor Newson on March 16, 2020 protects renters and homeowners during the COVID-19 pandemic.
This order waives the time limitations set forth in Penal Code section 396, subdivision (f). However, the order does not relieve a tenant from the obligation to pay rent, or restrict the landlord’s ability to recover rent that is due. These protections are in effect through May 31, 2020, unless extended.
If you are a Campbell renter or rental property owner experiencing a violation of this order, please review the order’s full directive and more information on our Tenant/Landlord Disputes page.
Governor Newsom’s Executive Order to Protect Renters and Homeowners During COVID-19 Pandemic
The Governor’s March 19, 2020 Executive Order directing all Californians to stay home, except for essential needs, complements the County of Santa Clara Public Health Department’s existing order that was issued on March 16, 2020. The Governor’s action reinforces the importance of our local order, which remains in effect and will continue to be implemented.
The Santa Clara County Order is currently set to last until 11:59 pm on April 7, 2020. However, the County Health Officer may choose to adjust the time period depending on more information that emerges from the situation.
The County has provided helpful information on their website to these questions and more.
Limit exposure. Limit the amount of time you are out of the house. If possible, only have 1 person go out.
Go to the store to buy food for yourself, those in your home, and anyone else that needs help.
This includes medical supplies at a pharmacy and essential home maintenance supplies at a hardware store.
Businesses selling those items can remain open. Employees of those businesses can keep working to ensure those businesses are operating.
You can also travel to pick up free food for children and elderly.
Stay 6 feet away from other people when you leave your house.
Buy normal quantities of your groceries. You will continue to be able to purchase these items whenever you need them.
Mail and other delivery services to your home can continue to function, as can food delivery services.
You can place more orders from online stores. Businesses that deliver goods or services directly to residences are essential businesses that may continue to operate.
You can shop for anything related to health care, office supplies, and hardware supplies.
Other essential businesses include:
Laundromats and laundry services
Community benefit organizations on a case-by-case basis
Newspapers, television, radio and other media services
Veterinary hospitals and clinics
Order delivery whenever possible.
Plumbers, electricians, and exterminators may keep working and providing their services to the public.
You can also visit a hardware store to buy supplies for a DIY solution.
Do not go to the emergency room of a hospital unless you are having an actual emergency.
You will need to visit the Finance Department located at 70 North First Street, phone number 408-866-2174.
Registration dates and schedules will be announced in March. Once Open Registration begins, registration is on-going until the camp fills up or the session begins. Camps do fill, so register early!
Register online by visiting https://secure.rec1.com/CA/campbell-ca/catalog
Registration dates and schedules will be announced in March. Once Open Registration begins, registration is on-going until the camp fills up or the session begins. Camps do fill, so register early!
City of Campbell Tax ID# 94-6003997. If your receipt does not have our Tax ID listed at the top, please email firstname.lastname@example.org and our team can send you an updated receipt.
For most camps, send your child with a lunch, bottle of water, and in play clothes with clothes toe shoes (no sandals). On water play or swim days, send them with their swim suit already on, and a towel (labeled). Label everything – lunch boxes, backpacks, sweatshirts, etc. Since each camp is different, please read the descriptions to find out more specifics. Reminders will be printed on your receipt once you sign up. Additionally, day camps will send your child home on Mondays with a calendar listing the week’s activities and other needed items. We ask campers to leave any items of value at home, such as toys and electronics. Campbell Recreation is not responsible for lost or stolen items.
Staff-camper ratios vary by age and camp. Contact Recreation Supervisor, Lauren Council at email@example.com for the ratios of the camps you are interested in.
Due to COVID-19 before and after care will not be provided for Summer 2021.
Children may not be dropped-off early for camp. Leaders are preparing for the day, and cannot supervise early drop offs. Campers must be picked-up at the ending time of each camp. A fee of $10 per 15 minutes is charged for late pick-up and early drop-offs. The fee will be calculated after the first five minutes. This late fee will be collected at time of pick up by cash or check. Failure to pay the fee and/or frequent late pick-up or early drop-offs may jeopardize your child’s enrollment in our camp.
Please list your child’s allergy, severity, and any medications when you register in the "Allergy" question. If your child has severe allergies, notify the Recreation Supervisor in advance by calling 408-866-2740, AND talk with the on-site Specialist or the Leader III running your child’s camp at drop-off on Monday. Please bring any emergency medications in a sealed bag with the child’s name in permanent ink. The staff will ask you to fill out a Medication Form to check in the medicine. Please make sure your contact information is current in the Recreation ActiveNet account so staff can reach you if there is an urgent matter or medical emergency.
Illness happens – even in summer. Please note that there are no refunds for missed days. Please contact Recreation Supervisor, Lauren Council if your child is sick or will have a planned absence. Please refer to the Activity Guide for the COVID-19 Guidelines for Activity Enrollment for the returning after illness procedures.
No, fees are not pro-rated.
Due to COVID-19 all field trips that require bus transportation have been canceled.
Contact Recreation Supervisor, Lauren Council at firstname.lastname@example.org to set up a time to discuss any special needs we need to be aware of in planning camp. Consistent with our behavior policy, all campers need to be able to follow instructions, stay within camp boundaries, and cannot be a safety risk to themselves or others.
In order to provide all participants with a safe and positive camp experience, we have developed the following behavior expectations and code of conduct. All campers shall: - Behave in such a way that does not endanger, intimidate, or interfere with the participation of others. - Use respectful and appropriate language. - Stay with their group within the designated camp boundaries. - Respect the feelings, safety, and privacy of others. Guidelines are for the benefit and protection of all. Violations may result in immediate removal from camp
The Public Works Department is responsible for maintaining 87 miles of roadway in the City of Campbell. For scheduling preventative maintenance work and to keep track of the condition of each roadway, the city utilizes a computerized pavement management system (PMS), which stores the condition data of all of our streets. This computer system has a module that predicts the proper time to perform the appropriate preventative maintenance work on each street utilizing the most current condition data for that street. Based on the amount of funding that is available each year, the PMS will recommend the most cost effect pavement maintenance program for the streets that year.
To find out more about the city’s Pavement Management Program, please contact the Public Works Engineering Division at 408-866-2150 or email us.
A storage container is defined as a private container that carries personal property or furniture. An example of a storage container is a large metal shipping container (one that is transported via ocean carrier, train or semi-truck, i.e. Maersk) or another example of a storage container is one that a storage facility (i.e. Public Storage) drops off for you to fill.
The city apportions a percentage of the funds used for the Annual Sidewalk Maintenance program to install accessibility ramps, that equates to approximately 10 ramp installations each year. Please note that due to the limited funding, all accessibility ramp installations are done on a first-come, first-served basis.
Storm drain violations and illegal dumping are to be reported to one of the following agencies:
* Please call 911 during non-business hours
The cost of a business license in Campbell is found on our
Payment methods include, cash (in person), check or money order (payable to City of Campbell), and credit card (VISA or MasterCard in person).
If you have one business with multiple locations within the City, each location is required to have a separate business license.
The city will remove street trees only if they are dead or diseased beyond saving. Street tree removals requested by adjacent property owners for any other reason are allowed only in very limited circumstances. In most cases, these requests require the approval of the Parks and Recreation Commission and, if granted, require that the adjacent property owner arranges and pays for the removal and replacement of the tree with a large, 24-inch box tree.
To discuss street trees, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30p.m., Monday through Friday, and ask to speak to the Park Maintenance supervisor.
For new sign installation, please email us or call our Engineering Division at 4080866-2150 between the hours of 8 a.m. and 5 p.m., Monday through Friday.
Assuring that the curbed area is kept free of litter and debris is also essential. Since residential areas are swept once a month, it is important that cars are not parked along the curbed area during the scheduled sweep day. Allowing the street sweeper access to the curb and gutter to remove debris, assists in the mitigation of water.
If there are low hanging branches above the curbed area which prevent the street sweeper access to the curb, please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number. You can also contact our office by email.
A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. If the displaced area meets the City’s criteria for repair, the lift will be ground down or ramped. If this is not feasible, the flag of sidewalk will be removed and replaced with asphalt.
To report an uplifted sidewalk and or curb and gutter please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number, or email us.
As an option, residents may apply for an encroachment permit with our Engineering Office and hire a contractor at their own expense to remove and replace the section of sidewalk. For more information about our encroachment permit process and applications, please continue reading or come in and visit us at City Hall, located at 70 North First Street in downtown Campbell. We are open from 8 a.m. to 5 p.m. Please note that any work done within the public right of way requires an encroachment permit.
We do continue to maintain the removal and replacement lists should the budget situation improve and the Sidewalk Maintenance Repair Program is reinstated. At that point, the locations listed in the program will be addressed in the order they were received.
Santa Clara County Vector Control is responsible for providing this type of service. You may contact Vector Control at 408-918-4770 or visit their website for more information.
Due to drought, the water feature at Campbell Park, Jack Fischer Park and John D. Morgan Park are closed until further notice.
For concerns relating to the water features, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.
Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.
The cost for a report is $0.05 per page. The request form can be dropped off, mailed to the Campbell Police Department, 70 North First Street, Campbell, CA 95008, or faxed to (408) 379-7561. PLEASE DO NOT SEND CASH. The Police Department will respond to your request within 10 days.
Suspects or arrestees requesting copies of their arrest report must contact the Santa Clara County District Attorney’s office at (408) 299-7400. The office is located at 70 West Hedding Street, 2nd Floor, San Jose, CA 95110. Police Report Copy Request Form
Los Gatos/Monte Sereno Police Department110 E. Main StreetLos GatosPhone 408-354-5257Fingerprinting services are by appointment only.
Santa Clara County Sheriff's Office 55 West Younger Avenue, rooms 371 and 372 San Jose Phone 408-299-2217 Fingerprinting services are by appointment only.
Santa Clara County Sheriff's Office West Valley Substation 1601 S De Anza Bl, #148Cupertino, CAPhone 408-868-6614Fingerprinting services are by appointment only. Santa Clara County Sheriff's Office South County Substation 12431 Monterey Road San Martin Phone 408-686-3650 Fingerprinting services are by appointment only.
Stanford University Department of Public Safety 711 Serra Street Stanford Phone 650-723-9633 Fingerprinting services are by appointment only.
If items are found in another city, please contact that cities property unit and follow their procedure for turning in found property.
Found property may be claimed by the finder after 90 days.
Items that are “abandoned” are not considered found property therefore, they are not required to be turned in.
Food and unsanitary items shall not be turned in as found property and will not be accepted by the Police Department.
You will be required to pay a fee to obtain a vehicle release. The tow company is also permitted to charge a fee for towing services and vehicle storage. To obtain more information concerning the release of your towed vehicle, please contact the police business office at (408) 866-2721. For quicker service, please have your license plate number or vehicle identification number ready.
If you have a correctable violation and wish to have the citation signed off, any California Police Officer can sign off the citation. Proof of insurance can only be signed off by the court. San Jose Traffic Court will accept a photocopy of your current insurance card as proof of correction.
The Campbell Police Department signs-off citations Monday through Friday, between noon and 1:00 PM. There is no fee for this service if the citation was issued by the Campbell Police Department. There will be a $15 fee if the ticket was issued by another agency.
If your vehicle is not drivable and is located in the City of Campbell, you may make an appointment for a citation sign-off by calling our Traffic Unit at (408) 866-2177.
Monday - Friday
12:00 PM - 1:00 PM
Free for Campbell Police Department issued tickets
$15 for non-Campbell Police Department issued tickets
If your abandoned vehicle has been towed, please contact the Police Department at (408) 866-2721 with the vehicle’s license plate number or the vehicle’s identification number.
The Campbell municipal code regulates the hours of construction. Construction activity for homeowners working on their own property is allowed Monday thru Saturday, 6am to 7pm; Sundays and Holidays, 8am to 6pm. Construction hours for non-homeowners are Monday through Friday, 8am to 5pm, Saturdays, 9am to 4pm and no construction Sundays and Holidays. Campbell Municipal Code 18.04.052 Hours of construction. To report a construction related noise complaint, please call (408) 866-2130, Monday through Friday 8:00 a.m. to 5:00 p.m. After hours call (408) 866-2101.
If you need to register as a Sex offender, the hours are Monday through Friday 8:00 a.m. to 4:00 p.m. No appointment is necessary. Please bring official identification with you.
Please contact the Public Works Department at (408) 866-2145 to have items on public property removed. If you have information regarding who did the illegal dumping, you can reach the Campbell Police Department’s Communications Division at (408) 866-2101.
To report a crime when there is no emergency, call our non-emergency line, (408) 866-2101.
Below are the guidelines on how to safely turn in your firearms and ammunition:
1. You MUST be a resident of Campbell to turn in firearms and ammunition to CPD.
2. Place the firearm in your trunk. The Department prefers your firearms to be unloaded. We ask that you do not try to unload the firearm if you do not know how. Let us know if the gun is loaded or unloaded.
3. Drive straight to the police station at 70 N. First Street, Campbell, CA 95008. Do not stop anywhere else beforehand.
4. Leave firearm(s) and ammunition in the trunk and proceed to the CPD reception counter. DO NOT BRING ANY FIREARM(S) OR AMMUNITION INTO THE STATION
5. Notify a Records Specialist of the weapons you would like destroyed.
6. A call will be created for an Officer to safely remove the items from your vehicle’s trunk.
If you are not a Campbell resident, reach out to your local police department or gun range for information on turning in firearm(s) and ammunition. For any questions about the program call (408)866-2121.
Automatic License Plate Readers (ALPR) have long helped law enforcement in solving crimes and recovering stolen vehicles. ALPRs capture computer-readable images oflicense plates, allowing officers to compare plate numbers against those of stolen carsor wanted individuals on a database like the NCIC.
ALPR cameras can be installed on vehicles ("mobile ALPR") or attached to fixed objects like traffic lights ("fixed ALPR").
The information by ALPR cameras can help determine whether a vehicle was at the scene of a crime and to discover vehicles that may be associated with each other. Law enforcement agencies can choose to share their information with other agencies. The cameras can also integrate information from national or state crime databases to provide real-time alerts when a vehicle associated with a known suspect or a stolen vehicle passes the camera.
Flock Safety is a public safety operating system that helps communities and law enforcement in over 1,500 cities work together to eliminate crime, protect privacy, and mitigate bias. Flock Safety builds devices that capture objective evidence and use machine learning to detect and deliver unbiased investigative leads to law enforcement. Flock Safety communities have reported crime reductions of up to 70 percent.
Flock Safety serves HOAs, neighborhoods, businesses, law enforcement agencies, towns, and cities.
As of 2022, there are over 1,500 Flock Safety communities; we partner with 1000+ law enforcement agencies.
Law enforcement agencies have reported that utilizing Flock Safety devices has helped reduce crime by over 70 percent. In some areas, that included an over 80 percent reduction in residential burglaries, over 40 percent reduction in robberies, and an over 30 percent reduction in violent crime.
Seven out of every 10 crimes are committed with a vehicle.
License plate numbers give law enforcement the objective, actionable leads needed to solve the investigation. Using ALPR cameras, detectives can pinpoint the suspect’s last known location which narrows down the search radius.
Flock Safety ALPR cameras go beyond capturing license plates. Unlike traditional license plate readers, the unique Vehicle Fingerprint™ technology accelerates investigations by allowing users to filter their search based on the vehicle’s specific characteristics, including body type, make, color, and more. This is key in producing an investigative lead for law enforcement when a suspect vehicle has no visible plates.
The Flock Safety Falcon camera is $2,500 per camera per year, with a one-time $250 installation cost. This price includes everything — installation, maintenance, footage hosting, cellular service, and software updates. The Sparrow camera (a lighter and smaller version of our Falcon camera) costs slightly less with the same basic subscription model.
Flock Safety cameras can be installed almost anywhere. Flock Safety leverages solar and battery for power, and cellular (LTE) for data communications, removing any upfront wiring or labor costs. The cameras only require a few hours of sunlight a day, making them ideal for both rural and urban neighborhoods.
Flock Safety has strict measures in place to protect resident privacy.
Flock Safety believes that we can successfully reduce crime while protecting and preserving privacy. Here are a few of the ways we have ethically-engineered our suite of products to ensure privacy protection:
Learn more about how Flock Safety protect privacy here: How Flock Safety Works to Eliminate Crime While Protecting and Maintaining Resident Privacy
Yes, Flock has several measures in place to protect resident privacy. One measure is the Flock Safety Safe List, which allows residents of communities with Flock Safety cameras to specify that any footage of their vehicle is marked as “resident and removed from the footage in the interest of privacy.
Nobody from Flock Safety is accessing or monitoring your footage.
Flock Safety does not access or monitor your footage without explicit request of the customer. Our team does have software in place to measure camera performance and image capture quality. This is used to preemptively diagnose issues and schedule maintenance service calls.
No, the camera takes pictures of the vehicle while across refencing the license plate through the Stolen Vehicle System and Flock Safety Hot List. A second search in the California Department of Motor Vehicles database must be conducted by an officer in order to identify the registered owner of the vehicle. Such a search requires reasonable suspicion as an officer must have a right to know and a need to know prior to conducting such a search.
Group Picnic reservations are available at John D. Morgan Park and Edith Morley Park only, these areas have capacity limitations and bringing in additional tables and chairs to accommodate more people is strictly prohibited. Alcohol and bounce houses are only allowed with a permit in the reserved areas. There are first come-first served areas in most parks that can accommodate 8-10 people per table and absolutely no additional chairs or tables can be brought into the park. Bounce Houses and alcohol are not permitting in the first come - first served picnic areas. Please visit our Park Rental Information page for more information .
The Campbell Recreation Main office is currently closed to the public until August 1, 2021. All City services can be accessed online and staff is available to respond to emails and phone calls:Monday through Friday: 8 am - 5:00 pm
Saturday / Sunday: Closed
Adult Center Office Hours - Closed to the public until further notice
Class and program registration can be completed online. The Recreation Main Office is staffed, but is closed to the public. Please call (408) 866-2104 if you need assistance.
For the current registration schedule.
Facility rentals will begin to be accepted online and an appointment can be scheduled once the online process has begun. Please call (408) 866-2104 to inquire.
Adult Lap Swim program is currently available by reservation only. For more information about what to expect and how to reserve a lane (along with operating times)
Please visit: Adult lap swim page
The Fitness Center at the Campbell Community Center is currently closed until further notice.
Call the Street Light Repair Hotline at (408) 866-2781.
Citizens can report shopping carts found in the public right-of-way to the store owner, email the City at email@example.com , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday. Please provide your name telephone number and location of the cart. Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.
To report a stray animal in the City’s right of way, please contact Silicon Valley Animal Control at (408) 764-0344, Monday thru Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 AM to 5:00 PM. After hours call, (408)764-0344 and you will be directed to the appropriate contact information. To visit the Silicon Valley Animal Control’s website, please click on www.svaca.com
It is the ability to send a "short message" (SMS) or other kind of text message to 911. Texting during an emergency could be helpful if you are deaf, hard of hearing, have a speech disability, or if a voice call to 911 might otherwise be dangerous or impossible. But if you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911.
The dispatch center will not automatically know your location. For this reason, if you send a text message to 911, it is important to give the 911 call taker an accurate address or location as quickly as possible, if you can. Texting to 911 is different from making a voice call to 911 in this respect. When you make a voice call to 911, the call taker will typically receive your phone number and your approximate location automatically. This is called "Enhanced 911" or "E911." However, in most cases when you text 911 from a wireless phone, the call center will not receive an accurate location.
Voice calls to 911 are usually the most efficient way to reach emergency help. For example, voice calls allow the 911 operator to more quickly ask questions and obtain information from the caller, while two-way communication by text can take more time and is subject to limits on the length of text messages. In addition, when you make a voice call to 911, the call taker will typically receive your phone number and the approximate location of your phone automatically.
The Dispatcher will respond with the same script that voice callers hear. Example: "Campbell 9-1-1, what is the address of your emergency?" If Text to 9-1-1 is not available, you should receive a message from the wireless carrier stating that Text to 9-1-1 is not available and you must place a voice or relay call to 9-1-1.
Standard text messaging rates apply.
Currently, Text to 9-1-1 is only available in English.
City of Saratoga Youth Commissionhttp://www.saratoga.ca.us/cityhall/comms/youth/default.asp
Town of Los Gatos Youth Commissionhttp://www.losgatosca.gov/287/Youth-Commission
City of San Jose Youth Commissionhttps://www.sanjoseca.gov/prns/youthcommission
City of Cupertino Teen Commissionhttp://www.cupertino.org/index.aspx?page=61
City of Santa Clara Youth Commission http://santaclaraca.gov/index.aspx?page=1180
City of Sunnyvale Teen Advisory Committee http://sunnyvale.ca.gov/Departments/CommunityServices/ClassesandActivities/Teens/TeenAdvisoryCommittee.aspx