Frequently Asked Questions

The Public Works Department is responsible for maintaining 87 miles of roadway in the City of Campbell. For scheduling preventative maintenance work and to keep track of the condition of each roadway, the city utilizes a computerized pavement management system (PMS), which stores the condition data of all of our streets. This computer system has a module that predicts the proper time to perform the appropriate preventative maintenance work on each street utilizing the most current condition data for that street. Based on the amount of funding that is available each year, the PMS will recommend the most cost effect pavement maintenance program for the streets that year.

To find out more about the city’s Pavement Management Program, please contact the Public Works Engineering Division at 408-866-2150 or email us.

A storage container is defined as a private container that carries personal property or furniture. An example of a storage container is a large metal shipping container (one that is transported via ocean carrier, train or semi-truck, i.e. Maersk) or another example of a storage container is one that a storage facility (i.e. Public Storage) drops off for you to fill.

The city apportions a percentage of the funds used for the Annual Sidewalk Maintenance program to install accessibility ramps, that equates to approximately 10 ramp installations each year. Please note that due to the limited funding, all accessibility ramp installations are done on a first-come, first-served basis.

The City’s garbage provider is West Valley Collection and Recycling, LLC. They are a private company that provides residential (single-family and multi-family) and commercial garbage, recycling, and organics collection services. To start or change service, please contact:

West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250

To inquire about why your garbage, recycling, and/or organics were not picked up, please contact:

West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250

West Valley Collection and Recycling, LLC, provides an unlimited curbside-recycling program for single-family residences, multi-family residences, and commercial businesses. Different colored carts are provided for residents and property owners to use. For more information about recycling, please contact:

West Valley Collection and Recycling, LLC.
1333 Oakland Road
San Jose, CA 951124
Ph: 408-283-9250

Organics is picked up on the same day as your regular garbage pickup. Organics, such as yard waste and food scraps, should be put in your Organics container provided by West Valley Collection and Recycling, LLC. You may contact West Valley Collection and Recycling, LLC at 408-283-9250 for your specific garbage pickup day.

At no extra charge, single-family residents may schedule pick-ups up to three times annually and multi-family residents may arrange a pick-up once per unit per year. Participants can dispose of three cubic yards of reusable, recyclable and landfill materials (bagged/boxed and labeled). Three large items, including two appliances/furniture items and one electronic waste (not to exceed 150 pounds).

To schedule a collection, participants must contact WVC&R customer service at (408) 283-9250 before the designated collection day. Reusable materials will be donated whenever possible, depending on market availability.

Garbage/Landfill

Place solid waste materials in your black cart/bin for servicing. Acceptable solid waste bin items include:

• Wax-lined paper.
• Plastics such as, toothpaste and ointment tubes, rubber bands, straws, gloves, etc.
• Fabric/Textiles such as belts, purses, boots and shoes, pillows, linen, etc. (Please look into donation options before putting these items in our landfills).
• Glass such as ceramics, eye glasses, mirrors, etc.
• Electronic waste such as audio tapes and video tapes.
• Dirt, chip bags, pet waste (bagged), poison oak.

Recycling

Place recyclable materials in your blue cart/bin. Make sure your recyclables are clean enough so that other recyclables are not contaminated with food, oil, liquid, etc. Acceptable recyclable items include:

• Metal such as rinsed cans, clean aluminum foil, trays, pans, screws, nails, etc.
• Glass including bottles, broken glass, dishware, etc.
• Paper that is clean and dry, including mail, newspaper, books, printer paper, etc.
• Plastic including beverage bottles, coffee cup lids, food containers, etc.
• Film plastic including bread bags, bubble wrap, plastic wrap, etc.
• Small electronics (batteries removed) including calculators, cameras, cell phones, radios, printers, cords, DVD players, etc.
  1. Call Customer Service at (408) 283-9250 to recycle large electronics.

Organics

California Senate Bill 1383 requires residents and businesses to divert organics from landfills to lower greenhouse gas (methane) emissions. WVC&R distributed kitchen pails to collect food scraps with ease. You can empty the pail into your organics bin, along with yard waste, for servicing.

Place organic materials in your green cart/bin (brown for those with older yard waste bins). Acceptable organics include:

• Yard waste including lawn cuttings, leaves, twigs, succulents, and flowers.
• Food scraps including fruits and vegetables, pumpkins, bones, pasta, dough, eggs, bread, etc.
• Soiled paper including coffee filters (and coffee grounds), pizza boxes, used paper towels, paper straws, compostable takeout containers, etc.

For more information on what can and can not go in the trash, recycling, and organics bins, please visit the West Valley Recycles website.

For special pickup of materials, please visit the Santa Clara County Hazardous Waste Program website.

Storm drain violations and illegal dumping in or near storm drains or creeks are to be reported to one of the following agencies:

• City of Campbell Public Works Department
  Ph: 408-866-2150
• City of Campbell Public Works Maintenance Division
  Ph: 408-866-2145
• West Valley Stormwater Authority
  Ph: 408-354-5385
  You may also Report a Spill Online. 

* Please call 911 during non-business hours

If your company plans to hire a third-party hauler, please be aware that they must be selected from the City’s approved list of haulers. Additionally, mixed construction & demolition (C&D) waste must be disposed of at designated facilities. 

You can find the list of approved haulers and facilities here: https://www.campbellca.gov/DocumentCenter/View/127/Waste-Management-Plan-Form?bidId= 

Due to federal and state quality and disposal requirements, the City of Campbell has an exclusive Franchise Agreement with West Valley Collection and Recycling, LLC, to provide this service to its residents and businesses. Please contact West Valley Collection and Recycling, LLC at 408-283-9250 to order a dumpster.

Effective March 1, 2024, used cooking oil may be placed curbside in an oil jug provided to you. Request a free cooking oil jug from West Valley Recycles by calling their customer service team at 408-283-9250. Once your jug is filled, place it between your organics and recycling bins for collection. No more than 3 gallons per week. 

The city will remove street trees only if they are dead or diseased beyond saving. Street tree removals requested by adjacent property owners for any other reason are allowed only in very limited circumstances. In most cases, these requests require the approval of the Parks and Recreation Commission and, if granted, require that the adjacent property owner arranges and pays for the removal and replacement of the tree with a large, 24-inch box tree.

To discuss street trees, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30p.m., Monday through Friday, and ask to speak to the Park Maintenance supervisor.

For new sign installation, please email us or call our Engineering Division at 4080866-2150 between the hours of 8 a.m. and 5 p.m., Monday through Friday.

Assuring that the curbed area is kept free of litter and debris is also essential. Since residential areas are swept once a month, it is important that cars are not parked along the curbed area during the scheduled sweep day. Allowing the street sweeper access to the curb and gutter to remove debris, assists in the mitigation of water.

If there are low hanging branches above the curbed area which prevent the street sweeper access to the curb, please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number. You can also contact our office by email.

A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. If the displaced area meets the City’s criteria for repair, the lift will be ground down or ramped. If this is not feasible, the flag of sidewalk will be removed and replaced with asphalt.

To report an uplifted sidewalk and or curb and gutter please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number, or email us.

As an option, residents may apply for an encroachment permit with our Engineering Office and hire a contractor at their own expense to remove and replace the section of sidewalk. For more information about our encroachment permit process and applications, please continue reading or come in and visit us at City Hall, located at 70 North First Street in downtown Campbell. We are open from 8 a.m. to 5 p.m. Please note that any work done within the public right of way requires an encroachment permit.

We do continue to maintain the removal and replacement lists should the budget situation improve and the Sidewalk Maintenance Repair Program is reinstated. At that point, the locations listed in the program will be addressed in the order they were received.

West Valley Sanitation District maintains the system from the sewer clean out to the street. To report problems with the sewer clean out or sewer lines, please contact West Valley Sanitation District during their business hours 7:30 a.m to 4:30 p.m. on weekdays at 408-378-2407, or visit their website. For after hour emergencies, call County Communications at 408-299-2507.

Santa Clara County Vector Control is responsible for providing this type of service. You may contact Vector Control at 408-918-4770 or visit their website for more information.

The water feature at Campbell Park, Jack Fischer Park and John D. Morgan Park will start on Friday, May 10, 2024. Water feature hours are M-F from 10 am to 5 pm and Saturday and Sundays from 10 am to 6 pm. 

For concerns relating to the water features, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.