Frequently Asked Questions

The City’s garbage provider is West Valley Collection and Recycling, LLC. They are a private company that provides residential (single-family and multi-family) and commercial garbage, recycling, and organics collection services. To start or change service, please contact:

West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250

To inquire about why your garbage, recycling, and/or organics were not picked up, please contact:

West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250

West Valley Collection and Recycling, LLC, provides an unlimited curbside-recycling program for single-family residences, multi-family residences, and commercial businesses. Different colored carts are provided for residents and property owners to use. For more information about recycling, please contact:

West Valley Collection and Recycling, LLC.
1333 Oakland Road
San Jose, CA 951124
Ph: 408-283-9250

Organics is picked up on the same day as your regular garbage pickup. Organics, such as yard waste and food scraps, should be put in your Organics container provided by West Valley Collection and Recycling, LLC. You may contact West Valley Collection and Recycling, LLC at 408-283-9250 for your specific garbage pickup day.

At no extra charge, single-family residents may schedule pick-ups up to three times annually and multi-family residents may arrange a pick-up once per unit per year. Participants can dispose of three cubic yards of reusable, recyclable and landfill materials (bagged/boxed and labeled). Three large items, including two appliances/furniture items and one electronic waste (not to exceed 150 pounds).

To schedule a collection, participants must contact WVC&R customer service at (408) 283-9250 before the designated collection day. Reusable materials will be donated whenever possible, depending on market availability.

Garbage/Landfill

Place solid waste materials in your black cart/bin for servicing. Acceptable solid waste bin items include:

• Wax-lined paper.
• Plastics such as, toothpaste and ointment tubes, rubber bands, straws, gloves, etc.
• Fabric/Textiles such as belts, purses, boots and shoes, pillows, linen, etc. (Please look into donation options before putting these items in our landfills).
• Glass such as ceramics, eye glasses, mirrors, etc.
• Electronic waste such as audio tapes and video tapes.
• Dirt, chip bags, pet waste (bagged), poison oak.

Recycling

Place recyclable materials in your blue cart/bin. Make sure your recyclables are clean enough so that other recyclables are not contaminated with food, oil, liquid, etc. Acceptable recyclable items include:

• Metal such as rinsed cans, clean aluminum foil, trays, pans, screws, nails, etc.
• Glass including bottles, broken glass, dishware, etc.
• Paper that is clean and dry, including mail, newspaper, books, printer paper, etc.
• Plastic including beverage bottles, coffee cup lids, food containers, etc.
• Film plastic including bread bags, bubble wrap, plastic wrap, etc.
• Small electronics (batteries removed) including calculators, cameras, cell phones, radios, printers, cords, DVD players, etc.
  1. Call Customer Service at (408) 283-9250 to recycle large electronics.

Organics

California Senate Bill 1383 requires residents and businesses to divert organics from landfills to lower greenhouse gas (methane) emissions. WVC&R distributed kitchen pails to collect food scraps with ease. You can empty the pail into your organics bin, along with yard waste, for servicing.

Place organic materials in your green cart/bin (brown for those with older yard waste bins). Acceptable organics include:

• Yard waste including lawn cuttings, leaves, twigs, succulents, and flowers.
• Food scraps including fruits and vegetables, pumpkins, bones, pasta, dough, eggs, bread, etc.
• Soiled paper including coffee filters (and coffee grounds), pizza boxes, used paper towels, paper straws, compostable takeout containers, etc.

For more information on what can and can not go in the trash, recycling, and organics bins, please visit the West Valley Recycles website.

For special pickup of materials, please visit the Santa Clara County Hazardous Waste Program website.

Storm drain violations and illegal dumping in or near storm drains or creeks are to be reported to one of the following agencies:

• City of Campbell Public Works Department
  Ph: 408-866-2150
• City of Campbell Public Works Maintenance Division
  Ph: 408-866-2145
• West Valley Stormwater Authority
  Ph: 408-354-5385
  You may also Report a Spill Online. 

* Please call 911 during non-business hours

If your company plans to hire a third-party hauler, please be aware that they must be selected from the City’s approved list of haulers. Additionally, mixed construction & demolition (C&D) waste must be disposed of at designated facilities. 

You can find the list of approved haulers and facilities here: https://www.campbellca.gov/DocumentCenter/View/127/Waste-Management-Plan-Form?bidId= 

Due to federal and state quality and disposal requirements, the City of Campbell has an exclusive Franchise Agreement with West Valley Collection and Recycling, LLC, to provide this service to its residents and businesses. Please contact West Valley Collection and Recycling, LLC at 408-283-9250 to order a dumpster.

Effective March 1, 2024, used cooking oil may be placed curbside in an oil jug provided to you. Request a free cooking oil jug from West Valley Recycles by calling their customer service team at 408-283-9250. Once your jug is filled, place it between your organics and recycling bins for collection. No more than 3 gallons per week.