Frequently Asked Questions

A False Alarm is any alarm activation caused by human error or equipment malfunction requiring police response, with no evidence of an actual crime having been committed. Some of the most common causes of false alarms are as follows:

• Incorrect keypad procedures
• Failure to train authorized users
• Failure to secure doors and windows before arming the system 

Some steps you can take to reduce false alarms include:

• Insure authorized users are familiar with your alarm system's operation
• Secure all doors and windows prior to alarming your system
• Be aware of changes in the environment (i.e., new animals, design changes, seasonal decorations, plants, etc.) that might have an impact on your alar.
• Notify your monitoring facility of any changes (i.e., house guests, name changes, new employees, employee terminations, etc.).

Campbell Municipal Code Section 5.34.130 states that if a false alarm occurs at a business or residence more than three times in a calendar year, the fourth false alarm and each subsequent false alarm will be assessed a fee for each alarm (fee subject to change annually).

At the report of the 10th false alarm in a calendar year, the Police Department may elect to cease to respond to the alarm and shall notify the responsible party of such action.

If the business or residence can demonstrate to the police chief or his designee substantial corrective action, the alarm may be reinstated and police response will be reinstated.