What should I do when I call 911?

Be prepared to answer the dispatcher's questions in a calm, clear voice. The dispatcher is trained to ask questions to determine the nature of the emergency such as:

  • What is happening?
  • Where is the incident occurring?
  • Who is involved?
  • Is there a weapon?
  • Has anyone been injured?

This information will assist the dispatcher in determining what type of help to send you. 

If you call 911, remember these things:

  • Stay calm and speak clearly!
  • Listen carefully to the call-taker and answer questions concisely
  • Do not hang up until the 911 call-taker has obtained all of the information that is needed
  • If you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off. 
  • Your call may need to transferred to another agency, so stay on the phone and wait for the new call-taker to begin asking questions. 

Show All Answers

1. What is 911?
2. When should I call 911?
3. What should I do when I call 911?
4. What if I call 911 by accident?
5. What if I need help, but it's not an emergency?
6. When should I not call 911?
7. What if I don't speak English?
8. What if I am speech or hearing-impaired and need to call 911?
9. Cell Phones and 911