Be prepared to answer the dispatcher's questions in a calm, clear voice. The dispatcher is trained to ask questions to determine the nature of the emergency such as:
- What is happening?
- Where is the incident occurring?
- Who is involved?
- Is there a weapon?
- Has anyone been injured?
This information will assist the dispatcher in determining what type of help to send you.
If you call 911, remember these things:
- Stay calm and speak clearly!
- Listen carefully to the call-taker and answer questions concisely
- Do not hang up until the 911 call-taker has obtained all of the information that is needed
- If you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off.
- Your call may need to transferred to another agency, so stay on the phone and wait for the new call-taker to begin asking questions.