A Citizen's Complaint is a formal documentation involving:
- A complaint against Personnel*
- A complaint against Department policy or procedure*
*Which was not resolved at the Citizen's Inquiry level or because the nature of the allegation may require an administrative and/or criminal investigation.
All Citizens' Complaints are forwarded to the Chief for review. The Chief will then assign the Complaint to the appropriate Supervisor for follow-up. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records and interviews with involved parties and witnesses.